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Privacy policy

How Cargofin Softwares Pvt Ltd collects, uses, shares and protects the personal information you provide on this website.

Container cranes and a cargo ship at Mundra port, Gujarat, seen from a ship's deck.
Photo: Felix Dance, CC BY 2.0, via Wikimedia Commons

Introduction

A privacy policy is a statement or a legal document (in privacy law) that discloses some or all of the ways a party gathers, uses, discloses, and manages a customer or client's data. It fulfills a legal requirement to protect a customer or client's privacy of data termed as Personally Identifiable Information (PII).

This Privacy Policy sets forth the reasonable security practices and procedures adopted by Cargofin Softwares Pvt Ltd and shall apply for use, disclosure and sharing of the Sensitive personal data or information (“personally identifiable Information”) as provided by the customers to the Cargofin Softwares Pvt Ltd website. This privacy policy is in conjunction with the terms of use agreed by the customers while getting registered with Cargofin Softwares Pvt Ltd for availing its services.

Definition

For the purpose of this document “Cargofin”, “we”, “us” and “our” shall mean Cargofin Softwares Pvt Ltd, which operates the iCargoFinsure website.

The terms “you/user” are interchangeable with Customer / Customers.

Collecting personal information

PII for purposes of this Policy means information that identifies customer, for e.g. Customer's Name, addresses, KYC Details, IEX / GST / Eway bill data, cargo, commodities, claims, insurance terms and conditions and other data along with documents and pictures pertaining imports, exports or inland goods movement, Bank Account details or Credit Card or Debit Card details, Biometric information, Phone number, Fax number or email address etc. PII provided by the customers will be taken as it is and Cargofin will not be responsible for the authenticity of information supplied by the customers. This PII which are provided/collected from the customers are solely for the purposes connected with the terms of use which has been agreed upon by Cargofin with the customers to provide various services by the Company as per applicability.

Cargofin may collect, store and use following kinds of information:

  • Information provided by you to Cargofin at the time of registration on the Cargofin website or otherwise registration of claim, gathering evidences and reports.
  • Information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths).
  • Information provided by you when completing your profile on the Cargofin website or otherwise (including but not limited to name, profile pictures, gender, date of birth, medical history, relationship status, interests and hobbies, educational details and employment details).
  • Information provided by you while subscribing to Cargofin's email notifications and/or newsletters.
  • Information that you provide to us when using the services on the Cargofin website, or that is generated in the course of the use of those services (including the timing, frequency and pattern of service use).
  • Information relating to any purchases that you make or any other transactions that you have entered into through Cargofin's website or otherwise.
  • Information that you post to our website for publication on the internet (including your user name, your profile pictures and the content of your posts).
  • Information contained in or relating to any communication that you have sent to Cargofin through the website or otherwise (for e.g. email).

If you choose not to agree with the policy, you will not be entitled to use the Services as per the terms of use.

Purpose

Cargofin needs this minimal information to operate and provide various services. Cargofin uses and discloses Customers' PII only as follows:

  • To fulfill your requests for products and services offered and subscribed and accepted by you.
  • To personalize the Cargofin website for you.
  • To deliver any administrative notices, alerts, advice and communications relevant to the usage of the Services or to administer the website and business.
  • To share your information with Cargofin's agents, group companies and other third parties in so far as required for joint marketing purposes and / or to other similar services to provide you various value added services.
  • Use the information for market research, project planning, troubleshooting problems, detecting and protecting against error, fraud or other criminal activity.
  • Disclose the information to the third-party contractors that provide services to Cargofin and are bound by these same privacy restrictions by dint of NDA.
  • To provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information).
  • To verify compliance with the terms and conditions governing the use of Cargofin's website (including monitoring private messages sent through Cargofin's website private messaging service).
  • To send email notifications, newsletter to you if the same have been specifically requested for.
  • To deal with enquiries and complaints made by the customers relating to Cargofin's website.
  • To enforce Cargofin's Terms and Conditions regarding services offered.

All such PII collected shall be retained as long as customer are having active account with Cargofin and till such time as is required to avail various services or as may be required under the law. In case of deactivation / termination of the account / services with us, the PII provided will no longer be used and the same will also get deleted upon the expiry of the maximum tenure as may be prescribed under the provisions of the law as applicable.

Financial transactions on Cargofin's website, where offered, are handled through third-party payment service providers. Customers can review the privacy policy of the payment service provider shown at the time of payment.

Cargofin will share information with payment services provider only to the extent necessary for the purposes of processing payments which customers make via website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

Update personal information

Cargofin always encourages the customers to update their information as and when there are any changes. Customers are also entitled to review the information provided to Cargofin so as to ensure that any PII or sensitive personal data or information found to be inaccurate or deficient be corrected or amended as feasible to the best of knowledge without any delay. Cargofin by no means shall be responsible for the authenticity of the PII or sensitive personal data or information supplied / provided by the customers at any point in time.

Sharing, transfer and disclosure of personal information (domestic / international)

PII of the users will not be sold or otherwise transferred to unaffiliated third parties unless otherwise stated at the time of collection or without the approval of the Customers as the case may be. However, Cargofin might share, exchange and disclose information to affiliates and / or group companies, agents or to any third party service provider to deliver the products and services to the customers in the manner as agreed upon by them during the registration and buying the products / services.

Cargofin treats Customers' PII as private and confidential and does not check, edit, or reveal it to any third parties except where it is expressly agreed and where it believes in good faith that such action is necessary to comply with the applicable legal and regulatory processes, or to protect and defend the rights of other users or to enforce the terms of service. Cargofin may disclose PII where it is under legal obligation to do so or where it is mandated / directed under law. Cargofin might transfer sensitive personal data or information to another Indian or overseas body corporate that ensures the same level of data protection that is adhered to by Cargofin as well if it is necessary for the performance of a lawful contract between Cargofin and or any person on its behalf and customers or where customers have consented or allowed the data transfer.

Customers to note the following:

  • Cargofin may disclose your PII to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors as reasonably necessary for the purposes set out in the policy.
  • Cargofin may disclose your PII:
    1. To the extent that it is required to do so by law.
    2. In connection with any ongoing or prospective legal proceedings.
    3. In order to establish, exercise or defend any legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

Unsolicited information

Except where specifically agreed or necessary for operational or regulatory reasons, Cargofin will not send any unsolicited information to customers. However, to help the customers to take full advantage of the service offerings of Cargofin, customers will have the opportunity to indicate whether they would like to "opt out" of receiving promotional and/or marketing information about other products, services and offerings from Cargofin and/or any third parties etc. If the user does not opt out, then Cargofin may use any email addresses of the customer to send occasional emails pertaining to the said information. Customers can nevertheless unsubscribe from receipt of such emails by following instructions therein or by communicating accordingly to Cargofin.

Retention of personal information

Cargofin shall not retain PII longer than the purpose for which it is required subject to provisions of any law for the time being in force. The information so collected shall be used only for the purpose for which it is collected.

Third Party Services: Users should also be aware that Cargofin may sometimes permit third parties to offer subscription and/or registration-based services through its website. However Cargofin is and will not be responsible for any actions or policies of such third parties and users should check the applicable privacy policy of such party when providing PII. Further, Cargofin will also not be responsible if the Customers do not get the benefits announced if any, by the third parties permitted to offer subscription and registration based services on its site.

Use of cookies

Cargofin web sites may use "cookies" (information stored on customer's computer by their browser at Cargofin's request). "Cookies" is a term generally used for small text files a website can use to recognize repeat users, facilitate the user's ongoing access to and use of the site, allow a site to track usage behavior and compile aggregate data that will allow content improvements and targeted advertising etc. Cookies themselves do not personally identify anyone in person, but they do identify the computer. Generally cookies work by assigning a unique number to the user computer that has no meaning outside the assigning site. Customers are being made aware that Cargofin cannot control the use of cookies or the resulting information by advertisers or third parties hosting data on the Company website. If a Customer does not want information collected through the use of cookies, there is a simple procedure in most browsers that allows the user to deny or accept the cookie feature.

Children

Cargofin's websites are not intended for use by children and minors. Parents are requested to ensure that PII is not provided by any minors on the Cargofin website at any point in time.

Blocking IP addresses

Cargofin uses the help of Internet Protocol ("IP") addresses to diagnose any problems with its server and to administer its web site including by blocking certain addresses that it feels are inappropriately using its website. IP addresses may be used to gather broad demographics information, such as browser types, visitor's country, visiting frequency, operating systems, etc.

Data may be transferred upon change in control but only in accordance with this Policy

PII may be transferred to a third party as a result of a sale, acquisition, merger, reorganization or other change in control. If the Company is sold, merged or transferred any part of our business, part of the sale may include your PII.

Security of data

Cargofin will take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of customers' PII. All the PII provided by customers are stored on our secure (password- and firewall-protected) servers. All electronic financial transactions entered into through Cargofin's website/s will be protected by encryption technology.

You acknowledge that the transmission of information over the internet is inherently insecure, and Cargofin cannot guarantee the security of data sent over the internet. You are responsible for keeping the password you use for accessing the Cargofin website confidential; Cargofin will not ask you for your password (except when you log in to our website).

Cargofin details

  • This website is owned and operated by Cargofin Softwares Pvt Ltd.
  • Cargofin Softwares Pvt Ltd is registered in India.
  • You can contact Cargofin by email at sales@icargofinsure.com or by phone or WhatsApp on +91 93213 29937.

Links to other web sites

This Privacy Policy does not cover the links within this site linking to other websites. Those sites are not governed by this Privacy Policy, and if you have questions about how a site uses your information, you will need to check that site's privacy statement.

Change in privacy policy

Cargofin reserves the right to change Privacy Policy at any time. Customers may note that this Privacy Policy itself and any such change of policy will be effective from the date of posting on the site.

Grievances

In case of any grievances as regards misuse or processing of your PII in a time bound manner, please contact Cargofin Softwares Pvt Ltd by email at sales@icargofinsure.com or by phone on +91 93213 29937.

The Grievance Officer shall redress your grievances expeditiously usually not later than one month from the date of receipt of grievance.

Disclaimer

In spite of its best efforts to protect the interest of its clients it is made clear that in the unlikely event of any data theft or, misuse, Cargofin will not be liable in any way.

The policies uploaded on the website of Cargofin are illustrative in nature and the rights and liabilities of the parties are to be governed strictly by the actual contract entered into and signed by the parties thereto. The party intending to seek services pertaining to claim registration, evidence and data gathering and reports generation from Cargofin, may at its option, pay extra premium and professional fees and get add-on subscription services in respect of the particular claims domain.

Feedback

Cargofin welcomes feedback regarding this Policy at sales@icargofinsure.com.

If at any time you believe that Cargofin has not adhered to this Privacy Policy, please send your feedback and Cargofin shall endeavor to resolve the same.

Some of the services, facilities mentioned above may not yet be available or may have been withdrawn at the discretion of Cargofin.